Refund Policy for Digital Music Purchases

At The Collective Wave (Pty) Ltd, all products sold through the Pure Water platform are digital downloads. Due to the nature of digital content, all sales are considered final once a successful download has been completed.

1. Eligibility for Refunds

A refund will only be considered if all of the following conditions are met:

• Payment has been successfully received and verified by The Collective Wave (Pty) Ltd;

• The purchased music was not downloaded or delivered due to a verified technical failure on the platform;

• The customer reports the issue within 7 (seven) days of the purchase date; and

• Our investigation confirms that no successful download occurred for the purchased file.

2. Non-Refundable Circumstances

Refunds will not be granted under any of the following circumstances:

• The music was successfully downloaded or accessed.

• The customer changes their mind after purchase.

• The customer purchased the wrong song, album, or artist.

• The customer does not like the music or expected something different.

• The customer experiences compatibility issues with their own device or software.

• The customer loses, deletes, or misplaces downloaded files.

• The customer provides incorrect payment or account information.

• The customer shares or transfers downloaded files to third parties.

3. Verification Process

Before any refund is approved, The Collective Wave (Pty) Ltd reserves the right to:

• Review payment records.

• Review download logs and server activity.

• Verify whether the purchased file was successfully delivered.

• Request additional information from the customer where necessary.

If our records indicate that the music was successfully downloaded or otherwise made available, the refund request will be declined.

4. Approved Refunds

Where a refund is approved following our investigation, the purchase amount will be refunded using the original payment method where possible. Processing times may vary depending on the payment provider.

Administrative, transaction, or banking fees charged by third-party payment providers may not be refundable where those charges cannot be recovered.

5. Fraudulent Claims

Any attempt to obtain a refund through false, misleading, or fraudulent claims may result in:

• Immediate rejection of the refund request;

• Suspension or permanent termination of the user’s account;

• Cancellation of future purchases; and

• Legal action where appropriate.

6. Final Decision

The decision of The Collective Wave (Pty) Ltd regarding any refund request shall be final after completion of its investigation into the transaction and download records.

By purchasing digital music through this platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.